We offer free shipping and returns!

FAQs

Return policy 

  • What is your return policy? 

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

  • How do I return my order? 

If you wish to return your order, please contact us; we will be happy to provide you with our return instructions for your order.

  • When will I receive my refund? 

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. 

The product(s) must be received within 30 days. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when it was received.

Order status & Change

  • Was my order successful?

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.

If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

  • Why have I not received an order confirmation by e-mail?

If an order was submitted, verified, and processed successfully, you should have received an automated order confirmation via e-mail.

 If you have not received an order confirmation sent via e-mail, we recommend you to contact us so we may investigate this for you. It is possible that your order was unsuccessful.

Additionally, it could also be possible that the e-mail address submitted by you was incorrect.

Payment & Security 

  • What payment options do you accept?

We accepts American Express, MasterCard, Visa, PayPal as well as various other local debit cards.

  • Do you store my payment information?

loafers by. does not receive or store any payment information. All transactions are handled directly by our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.